Mergers and Acquisitions

Daksh e- redevelopments was acquired by IBM Corporation in April 2004 (IBM Daksh, 2006).It was bought for around 7.2 billion. The main need was to act as a international hub for managing various barter processes for different clients all around the world. Today IBM Daksh has 25 service delivery centres in India and the Philippines and is an total part of the IBMs BPO/BTO delivery cyberspace around the world. More than 30,000 wad work for IBM Daksh today (Asia Africa word of honor Wire, 2004). Daksh was created in July 1999 when four people working with US multinationals much(prenominal) as Motorola, 3COM, Xerox and Pepsi saw a report that says 67% of online transactions ar being abandoned due to inadequate node support (Asia Africa word of honor Wire, 2004). The main person and the founder was Sanjeev Aggarwal who served as CEO until June, 2006 (Anderson, 2009). It offers customer care, technical support and back-office transaction processing services to companie s worldwide, including Amazon.com Inc. in Seattle, Washington. In addition to its BPO facilities in India, Daksh set up a BPO facility in Manila in the Philippines in January that is essay to employ 1000 people by year end. The companys investors embroil Citigroup Venture Capital Fund, CDC Capital Partners in London and universal Atlantic Partners LLC in Greenwich, Connecticut (Ribeiro, 2004).

By improving activities such as up-selling and cross-selling, improving customer satisfaction scores, optimizing capital recitation and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareholder value (IBM Daksh, 2006). ! IBM Daksh has worked with a pioneering group of worldwide companies that have successfully used BPO and BTO to execute a liberal range of strategies with fast(a) results .It was just over five years ago that IBM Daksh was created. An free-lance report in the US verbalise that more than two-thirds of... If you deprivation to get a full essay, piece it on our website: OrderCustomPaper.com

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